We are clare&me GmbH of Auguststraße 47, 10119 Berlin.
Clare is an AI-powered voice bot that works conversationally. Clare can be your mental health coach, ready to talk to you whenever you need support. This privacy policy explains how we collect and handle your personal data when you use Clare, contact us for information about our services or browse our website. Please note that you cannot use Clare if you are under 18.
If you have any questions about this privacy policy, including any requests relating to your legal rights, please contact us at hello@clareandme.com. How do we use your data?
If you register to use our services, we process information including your name, contact details, location, age and health information such as your anxiety levels, stress levels, emotional status, therapy status and if you have any self-harm or suicidal intentions to verify you are eligible to use our services and if so, onboard you as a customer. We process this information because it is necessary to take steps to enter into our contract and perform our contract with you.Your health information is considered special category personal data under applicable data protection law and is afforded a higher level of protection. We will only process this information based on your explicit consent. You can withdraw your consent at any time by contacting us at hello@clareandme.com but please note this will result in you not being able to use our services.
If we determine that you are not eligible to use our services, for example because you are under the age of 18, or require immediate medical attention which makes you unsuitable for using Clare, we will keep a record of your name, contact details and reason for the rejection because it is in our legitimate interests to be able to demonstrate why we rejected your request and/or prevent you from accessing our services until you are eligible.
If you chat with Clare via a phone call, we will process information including your first name, call schedule, call recording and call transcript which may include health information and any other personal data you choose to provide. We process this information because it is necessary to perform our contract with you.Your health information is considered special category personal data under applicable data protection law and is afforded a higher level of protection. We will only process this information based on your explicit consent. You can withdraw your consent at any time by contacting us at hello@clareandme.com but please note this will result in you not being able to use our services.We will also keep a record of the phone log because it is in our legitimate interests to have a record of when the conversation took place and how long it lasted.
If you chat with Clare via a message, we will process information including your first name, message schedule, and conversation which may include your health information and any other personal data you choose to provide. We process this information because it is necessary to perform our contract with you.Your health information is considered special category personal data under applicable data protection law and is afforded a higher level of protection. We will only process this information based on your explicit consent. You can withdraw your consent at any time by contacting us at hello@clareandme.com but please note this will result in you not being able to use our services.We will also keep a record of the message log because it is in our legitimate interests to have a record of when conversation took place and how long it lasted.
If you make a purchase we will collect your name, contact details and payment detail (which we do not store) because it is necessary to perform our contract with you.
If you contact us with a general enquiry, we will process information including your name, contact details and enquiry details because it is in our legitimate interest to make sure we can properly respond to your enquiry.
If you interact with us on social media including on Facebook, Instagram and Linkedln we will process your handle, name and email address under our legitimate interest to respond to your comments and queries promptly.
If you leave a testimonial, we will process your name, photo and testimonial, including publishing on our app or website, if you have provided your consent. You can withdraw your consent at any time by contacting us at hello@clareandme.com.
We will process your personal information such as your name and email address to provide you with our news updates in line with any preferences you have told us about. When we send you our news updates because you have opted-in to receive them, we rely on your consent to contact you. If we contact you by email and you have not opted-in, this is because we reasonably believe you will be interested in hearing from us, and the lawful basis we rely on to do this is our legitimate interest to promote our business.You can unsubscribe from our updates at any time by responding to any email you receive from us to tell us you wish to unsubscribe or by contacting us at hello@clareandme.com.
When you consent, we collect information about how you use our website or app. We use this information to improve our website or app and to better understand how people use it. More detail on the information we collect and how we do this is set out in our cookie policy below.
In some circumstances we and our sub-contractors may carefully anonymise your personal data so that it can no longer be associated with you. We anonymise your personal data based on our legitimate interests of improving our services. Where we anonymise your health information we will only do so based on your explicit consent.
Who do we share your data with?
We may share your personal data with:
How long do we keep your data for?
We will only retain your personal information for as long as we need it unless we are required to keep it for longer to comply with our legal or regulatory requirements.
What are my rights under data protection law?
You have various rights under applicable data protection law, including the right in certain circumstances to:
Please keep in mind that data protection law is complicated, and these rights will not always be available to you all of the time.You also have the right to lodge a complaint with us or the ICO, the supervisory authority for data protection issues in the UK. If you are based outside of the UK, you can find your relevant supervisory authority here.
Automated Decision MakingWhen using Clare, we will process your personal data by automated means to predict your behaviour and make decisions about you. Under data protection law this is known as 'profiling'. We profile you so that Clare can provide you with appropriate support and suitably respond to you. We will only profile you if you consent. You can withdraw your consent at any time by contacting us at hello@clareandme.com but please note this will result in you not being able to use our services. You can also contact us if you would like to contest any decision Clare makes based on our use of profiling.
Cookies Policy
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer's browser or hard drive if you provide your consent.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
We use this as a personalization cookie, it also stores cookie preferences. We are also using Lottie files from Finsweet. These are essential cookies with a maximum duration of 180 days. First party.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.Please note that the following third parties may also use cookies, over which we have no control: Third-party cookies include those set by advertising networks, the partners we use for web analytics, and external websites delivering embedded content and videos. We use the following cookies provided by third parties: Google Analytics - which allows us to improve and analyze your experience on our website or app. Please see their website for more information.
We have appointed a representative in the UK. You can contact them by post at Mishcon De Reya LLP, Assign Service, Africa House, 70 Kingsway, London WC2B 6AH, or by email at representative@mishcon.com.